Patient Satisfaction with Public Healthcare | LiteratureLiterature Review:Alian A. Alrasheedy, Mohammed Azmi Hassali, et al., published a research study in Australasian Medical Journal, 2014 entitled as “Assessment of general public satisfaction with public healthcare services in Kedah, Malaysia�. They conducted a cross-sectional study to assess patients’ level of satisfaction with public healthcare services and to determine the factors that may affect patient satisfaction among convenience sample of general public. They developed a questionnaire which consists of five sections including demographic data, patients’ perceptions of their relationship and interaction with healthcare professionals in the public healthcare sector, patient perception of skills of healthcare professionals, patients’ assessment of the amenities, accessibility to and facilities available in the public healthcare sector and general satisfaction of patients with public healthcare services.
